1. Our commitment

We are committed to preserving and respecting your privacy and complying with the Privacy Act 1988.

2. Collection of personal information

2.1 Information we collect from you

We collect personal information about our customers including contact information, delivery address and any other personal information required to deliver goods to our customers. We do not collect your credit card details: these are transmitted securely directly from your computer to our payment gateway provider using 128-bit SSL encryption.

2.2 Sensitive information

We do not collect sensitive information such as your race, religion, beliefs or sexual preference except where you have consented or where we are permitted or required by law to do so.

2.3 Web site cookies

We make use of "cookies" technology on our website. We use cookies to improve the functionality of our website, not to store any of your personal information. Cookies cannot determine the identity of individual users. It is a feature of your Internet browser which you can disable at any time, but if you disable this feature you may not be able to access all of the functionality of our website. Specifically, you may be unable to purchase products from our website if cookies are disabled.

3. What happens if you choose not to provide the information?

You do not have to give us your personal information. However, if you choose not to, we are unable to deliver products to you.

4. Use of personal information

We use your personal information:

• to identify you so that we can deliver products to you and so we can determine what price to charge you (for example, to determine shipping charges or eligibility for discounts);
• for billing and credit control purposes;
• to improve the products we provide to you and to inform you about any new products;
• to market other products or services that we offer; and
• to comply with our legal obligations.

5. Disclosure of personal information

Generally, we will not disclose personal information we collect about you to any third parties without your prior consent. Similarly, we will not sell any information we collect about you. However, we may disclose personal information about you (subject to confidentiality agreements where appropriate):

• to service providers who provide services to us, such as providers of shipping, billing, credit collection, help desk and support services;
• to government, law enforcement and regulatory bodies where this is necessary for us to comply with our legal obligations; and
• to parties to whom we sell all or part of our assets or business.

6. Non-identifying information

We may collect (and provide to third parties) information about the way you browse our website or other information on the Internet. This information cannot be used to identify you or any other individual customer or visitor to our website. The information is used to collect and analyse statistics about browsing behaviour for marketing and development purposes. For example, we may use such information to make improvements to our website.

7. You can access and correct information

We will take all reasonable steps to ensure that your personal information which we collect, use or disclose is accurate, complete and up-to-date.

You can access and correct some of the personal information (such as contact details) that we hold about you by securely logging in to our website.

If you wish to access the information we hold about you, please contact our Privacy Compliance Officer (see contact details below) and we will respond to you within 30 days. A handling fee may be payable so that we can obtain the information you require.

You can also request that incorrect information about you be corrected or deleted.

8. Security

We take all reasonable steps to protect the security of the personal information that we hold. This includes appropriate measures to protect electronic materials and materials stored and generated in hard copy.

You should be aware that the Internet is not a secure environment. If you use the Internet to send us information, including your email address, it is sent at your own risk.

Whenever you provide personal information to us using our website, this is transmitted to us securely (as indicated by the padlock symbol in your browser).

9. Updating our privacy statement

We may revise or update our privacy statement occasionally.

10. Complaints and further information

If you have any complaints about our privacy practices or would like further information please contact our Privacy Compliance Officer.

11. Contact details for our Privacy Compliance Officer

Postal Address: PO Box 21034, Little Lonsdale Street, Victoria 8011 Australia
To send an email click here.